Payment and Other Policies

COD Availability

We provide a Partial COD facility. 10% Deposit at the Time of Order Placement. Remaining at the time of Delivery.

What is the warranty on the products?

All Decorative lights (Pendants, chandeliers, lamps) have 10 10-day replacement Warranty. Days are counted from the date of delivery of the product. Architectural lights have warranty periods of 1yr to 2yr as mentioned in their description.

If there is any fault with the product or damaged part, we replace the product/part free of cost, with pickup and delivery of the replacement borne by us during the 10 Days.

How does the reuturn process work?

All returns will be accepted as per Return policy. You can access your purchases via your dashboard at n-lighten.in/my-account. Any return or replacement request can be done via the dashboard. A detailed mail about return packaging and return label will be mailed to you for it. Pickup will be arranged at the delivery address only.

PS: Just like you return the item to a physical store, you need to send the item back to us in agreed-upon condition. Shipping is our responsibility but the return is your responsibility. Hence packaging of the items as instructed is very important. If not done, the item returned can get damaged and the damage to an item will void your warranty.