RETURNS & EXCHANGES POLICY
Following are the mandatory conditions for any returns or exchange requests.
- All return and Exchange requests are valid for period 10 Days from the Delivery date (including the date of delivery). So if delivery is done on 1st of Month, requests will not be entertained from 11th of the same month.
- All items must be in their original packaging with product tags intact.
- All items must be unused, intact, and in their original functional condition with no scratches and should contain all receipts.
- If there is any damage or Broken Part, a request for the same should be generated within 48 Hrs of the receipt.
If one or more of the above conditions is not met, a request for exchange or return will not be entertained.
RETURNS AND EXCHANGES CASES
You can return the products 10 Days after the product delivery date.
Case1: Product not as described
If there is a visible fault with the product you can send the item back to us with the original packaging and invoice. We will send a replacement of the same after we have received the product. In case that does not solve the issue, we will credit the amount in your bank or original mode of payment.
Shipping will be arranged by N-Lighten.
Case2: Product as described.
In case you want to return the product within 10 days of delivery, you can send the product back to us. 10% of the invoice amount (12% in case of COD orders) plus shipping and RTO charges will be charged as a restocking fee and the rest will be credited in your Bank or Original mode of payment.
Please see that Refund will be made only after the product is received and is checked to be in new condition only.
Cancellation done prior to the item shipment will be refunded. In case a cancellation is done after the shipping, shipping charges and RTO charges will be deducted.
Return Address will be following
Address: N-Lighten, 35-36, Dalda Factory Rd, Maharani Farm, Gayatri Nagar B, Durgapura, Jaipur, Rajasthan 302018
Whatsapp: +91 82098 02189
OTHER TERMS & CONDITIONS
- All items that are returned and exchanged, can only be made once.
- In case the delivery of item(s) is not accepted by the buyer, the deposit amount will be forfeited and no refund will be applicable.
- N-Lighten reserves the right and full discretion to disqualify you from enjoying free returns if the subsequent item(s) for return or exchange are of the same item(s) as a previous order
- Our returns and exchanges policy does not cover damage resulting from unique, accidental, or random damage that is the result of use by you or wears and tears a product.
- N-Lighten makes no warranty in respect of any product, express or implied, including any implied warranties of merchantability, quality, compliance with description, and fitness for a particular purpose
- Such returns are at all times governed by the provisions of the Consumer Protection (Fair Trading) Act of India
- Business hours are from Monday to Sunday 10.30 PM to 7.00 PM. Tuesdays are not working days
- All decisions made by N-Lighten is final and binding.
- All Disputes are subjected to Jaipur jurisdiction only.